Maintenance & Service Level Agreements
Maintenance of projects forms a large part of Ringmaster’s offering with a standard one-year warranty in place for all clients. Thereafter, a service level agreement is compiled for a further period of time and generally entails quarterly checking and servicing of all installed equipment. As a result of the success of this element of the company’s portfolio, the service division is currently in a growth phase.
Benefits of Maintenance Plans
Preventative Maintenance Benefits
Quarterly visits ensure a significantly reduced failure rate
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Software is regularly updated
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A Dedicated account manager keeps you updated on maintenance activities & work carried out
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Equipment is checked regularly, a requirement from the manufacturers & legislation where smoke detection systems are concerned.
Available 24/7
Our Technicians are available 7 days a week 24 hours a day.
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Our response is Within 8-12 hours, following a service call placed by our clients. An authorized person must place the call.
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Includes 2 free callouts per month.
Instant Loaner Eliminate Downtime
We ensure your system will have as little "downtime" as possible. No need to wait for repairs to be carried out . We have a pool of loan equipment ready for our SLA Clients.
Repairs and Services
We repair equipment when necessary at our premises in Randparkridge Johannesburg, whilst our clients enjoy the benefits of a loaner unit.
We are committed to a resolution within 24 hours
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Items not covered include UPS'S, batteries, media convertors, power supplies, controllers, damaged cabling, damage caused by misuse or abuse, accident, disaster, flood, fire, water, wind lightning and " Acts of God"
Turnkey Security Solutions
We specialize
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in the following
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Safety and Security
Solutions